- Joseph K
Salesforce AI CEO Clara Shih says AI is a ‘moving target’ — but her aim is steady
In March 2023, just a few months after OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including acquisitions like Slack and Tableau.
The San Francisco-based cloud computing powerhouse tapped Clara Shih, the company’s Service Cloud business leader, for the role. Shih had previously run her own startup, Hearsay Systems, after an earlier Salesforce stint leading its AppExchange.