Joseph K
May 28, 2024
After revenue miss, Salesforce CEO details the ‘measured’ buying environment for enterprise software companies
After Salesforce posted its first revenue miss since 2006, CEO Marc Benioff told CNBC’s Jim Cramer how the market for enterprise software...
Joseph K
May 26, 2024
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
Salesforce has revealed additional features for its Service Cloud Digital Engagement software. With a promise to “drive growth” and...
Joseph K
May 23, 2024
Salesforce Connections 2024 - surfing to hyper-personalization success at Turtle Bay
Turtle Bay Resort, a luxury vacation resort on O‘ahu’s legendary Hawaiian North Shore, has traditionally been a destination of choice for...
Joseph K
May 23, 2024
Salesforce Einstein: A deeper dive into data, personalization and Copilots
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein...
Joseph K
May 23, 2024
Salesforce unveils new tools to enhance Commerce Cloud platform
Salesforce has introduced three new innovations to its Commerce Cloud platform, aiming to enhance the development and checkout experience...
Joseph K
May 22, 2024
Salesforce Service Cloud adds Einstein generative AI tools
Salesforce Service Cloud users will get more Einstein 1 generative AI tools in June and October. Perhaps more importantly, the company...
Joseph K
May 22, 2024
Salesforce announces new AI-enabled copilots at Connections 2024
Salesforce announced new artificial intelligence (AI), Data Cloud and Commerce Cloud features at its Connections 2024 conference at...
Joseph K
May 22, 2024
Salesforce Connections 2024 - "Commerce should not be an island" - how customers are personalizing commerce and making sense of Copilots
As I write this, Salesforce Connections 2024 is just past the halfway point, but we can obviously say this is the year of the Copilot....
Joseph K
May 22, 2024
The chief people officer of Salesforce shares details about the company’s AI rollout—and how important it is to work closely with the CIO
Every company in the world is scrambling to figure out how to use AI within their own ranks, but not all of them are as well equipped to...
Joseph K
May 22, 2024
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
In a double announcement, Salesforce has revealed plans to enhance its Commerce Cloud and Einstein Copilot solutions. While the two tools...