Salesforce simplifies access to external data sources for AI model training

Eyeing the need for organizations to train their own artificial intelligence models, Salesforce Inc. today is announcing a new feature of its Data Cloud data lake that collects information from a variety of third-party sources.

Called Unified Knowledge, the feature can be used to gather and curate data needed to train AI models for use by customer service agents. Citing Accenture Plc research that found that three-quarters of executives struggle to scale AI projects because of disconnected systems and siloed data, Salesforce said Unified Knowledge can be used to import unstructured data into the Data Cloud for transformation, tagging and quality assurance.

https://siliconangle.com/2024/05/06/salesforce-simplifies-access-external-data-sources-ai-model-training/