Bandwidth has recently announced its partnership with Salesforce’s newly launched Agentforce Contact Center, together aiming to provide the underlying voice and messaging infrastructure that powers the contact center.  As a CRM-native, AI-driven platform, this partnership will allow Salesforce to redefine the contact center by building it directly inside the CRM and layering in AI, allowing customer service interactions to occur in the same environment as the customer data. .

As one of the world’s biggest tech companies, Salesforce ( CRM ) has revolutionized businesses by automating and centralizing their data. Its cloud technology provides businesses with a “360-degree view” of their sales, customer service, and marketing operations, helping them collaborate better, increase productivity, and become more profitable. https://www.thestreet.com/investing/stocks/salesforce-stock-splits

Salesforce AI Research announced AI Foundry last week. It is an initiative designed to accelerate how the company moves foundational research into production-grade product capabilities. The announcement was previewed in a press briefing yesterday, where Chief Scientist Silvio Savarese, VP Itai Asseo, EVP Yacov Salomon, and Senior Director Sridhar Raghavan walked through the vision, the investment areas, and a live demo of an ambient intelligence prototype, which is a concept

Salesforce AI Research has announced AI Foundry, an initiative focused on developing transformative AI innovation for the enterprise and built around the basic premise that there needs to be a shift from model-level to system-level AI. https://diginomica.com/big-bets-are-salesforce-pitches-need-enterprise-transition-model-system-level-ai

For investors, this move highlights Salesforce's push beyond commercial CRM into core government workflows and healthcare infrastructure. The Veterans Health Administration deployment gives Agentforce a high-profile use case in a tightly regulated setting. This can be useful context as you assess how NYSE:CRM is positioning its AI tools across industries. https://simplywall.st/stocks/us/software/nyse-crm/salesforce/news/salesforce-pushes-agentforce-deeper-into-government-heal

For a long time, the central narrative in global tech was the model wars, where companies competed to build the biggest AI models .  Now, business leaders are shifting their focus.  The most important breakthroughs are no longer about a single AI model’s power, but about whether the entire system works consistently and reliably in real-world operations. https://technologymagazine.com/news/salesforce-ai-foundry-system-reliability-beats-model-power

Salesforce AI Research has announced the launch of AI Foundry, a new initiative aimed at accelerating the development of enterprise-grade AI systems, shifting the focus from standalone models to integrated, system-level intelligence. The move comes as large language models mature and become increasingly commoditised, prompting a shift in innovation towards how AI systems operate in real-world enterprise environments rather than how individual models perform in isolation....

Salesforce has announced the launch of a new AI Foundry service aimed at accelerating agentic AI research. Through the service, the company hopes to ramp up internal AI development and testing, moving from “foundational research to product innovation faster than ever before”. https://www.itpro.com/technology/artificial-intelligence/salesforce-ramps-up-agentic-ai-research-with-new-foundry-project

Salesforce AI Research today showcased the three major agentic AI trends it predicts will shape AI in the enterprise through 2027. It also announced AI Foundry, a new initiative shaped by those trends and geared toward helping enterprises move from model-level AI to system-level AI that focuses on how AI components work together across teams, workflows, and organizational boundaries. https://www.cio.com/article/4150468/salesforce-ai-research-identifies-trends-shaping-agentic-

Salesforce ( CRM ) announced the U.S. Department of Labor has modernized its National Contact Center, DOL NCC, with Salesforce and is rolling out Agentforce to provide more personalized support. The DOL NCC is leveraging Salesforce’s data fabric and cloud technologies as the foundation for the new contact center and deploying Agentforce to provide a digital workforce of autonomous, intelligent AI agents. “The Department of Labor is setting the standard for how the public sect