An internal Salesforce organizational chart viewed by Business Insider shows the 10 executives helping CEO Marc Benioff lead the company during a pivotal moment. Salesforce, like many software companies, is under pressure as generative AI threatens to upend its business model. The company is racing to add AI agents into its products as a defense. https://www.businessinsider.com/salesforce-org-chart-shows-executives-under-marc-benioff-2026-4

Marc Benioff is not worried about AI replacing the sales team. The Salesforce Co-Founder and CEO recently made a clear-eyed case for human-led selling in an AI-first world. While is scaling fast and transforming how go-to-market teams operate, Benioff’s argument is that humans still have a role to play in a modern sales strategy. For sales and marketing leaders questioning where technology & humanity meet, his answer is unambiguous: the vision still has to be sold by a pe

Salesforce has announced the expansion of its collaboration with InMobi to accelerate InMobi’s AI-driven growth across its global advertising ecosystem. As part of this transformation, InMobi is leveraging Salesforce solutions to power an AI-first unified operating model across its global business. These include Agentforce Sales, which streamlines pipeline management and customer engagement, and Agentforce Service, which enhances advertiser and partner support operations. Th

A number of stocks jumped in the morning session after investors moved to buy the dip in SaaS names that had become significantly oversold amid a fragile market rebound driven by cautious optimism surrounding U.S.-Iran ceasefire talks. While the Dow Jones Industrial Average retreated under the weight of a spike in oil prices and the naval blockade of the Strait of Hormuz, traders hunted for value in software leaders. Market participants increasingly decoupled cloud-native bu

Ecommerce technology provider Salesforce has been piloting a program in which it offers its merchants an integration with OpenAI’s ChatGPT. This is part of a growing trend among retailers and technology providers to join more artificial intelligence (AI)-powered platforms as additional channels to make sales. Gordon Evans, chief marketing officer of Salesforce’s Commerce Cloud, shared how Salesforce is approaching its integration with ChatGPT so far — and what that could mean

AI-led efficiency reshapes support roles as firm faces separate scrutiny over third-party data breach. Salesforce said artificial intelligence is reducing the volume of customer support work, allowing it to redeploy employees and scale back hiring for certain roles. The company clarified in a statement to People Matters that it is not actively cutting roles but reducing backfilling needs , as AI-driven efficiencies change how support operations are run. https://www.peoplematt

As AI matures, enterprise success hinges on integrated systems that deliver consistent performance across the most complex professional business workflows The prolonged competition to develop the most powerful AI models has given way to a new priority for enterprise leaders: building systems that function reliably within real-world business operations. https://aimagazine.com/news/salesforce-ai-reliability-trumps-raw-model-capability

Salesforce CEO Marc Benioff's attempt at humor about ICE (U.S. Immigration and Customs Enforcement) agents monitoring international workers during the company's annual Kickoff event in Las Vegas has ignited a firestorm of outrage among employees. They are now circulating an internal open letter, urging Benioff to publicly condemn ICE's practices and ensure Salesforce's technology is never used to support immigration enforcement. https://nationaltoday.com/us/ca/san-francisco/n

Salesforce employees are demanding a public condemnation of US Immigration and Customs Enforcement (ICE) from CEO Marc Benioff, following his controversial jokes about the agency at a company event. The internal open letter urges Benioff to denounce ICE's 'unconstitutional conduct' and prevent Salesforce's technology from being used for immigration enforcement. https://nationaltoday.com/us/ca/san-francisco/news/2026/04/12/salesforce-ceo-marc-benioff-faces-backlash-over-ice-jo

The AI driven restructuring raises fresh questions about Salesforce's cost base, customer experience, and long term operating model. Readers may want to track how the company explains efficiency gains, service levels, and reinvestment plans around AI, as this shift could influence how NYSE:CRM is viewed as an enterprise software platform over time. https://finance.yahoo.com/markets/stocks/articles/salesforce-data-breach-ai-layoffs-220744472.html