Salesforce on Monday said it’s buying AI customer service platform Fin, formerly known as Intercom, for about $3.6 billion as businesses accelerate their agentic offerings for enterprises. The deal, expected to close in the fourth quarter of the company’s fiscal 2027 year, will complement Salesforce’s flagship Agentforce platform, offering additional ways to deploy agentic artificial intelligence, the company said in a release. https://www.cnbc.com/2026/06/15/salesforce-ai-cu

Salesforce is throwing more cash at its AI problem, announcing Monday that it will buy agentic customer service company Fin for $3.6 billion. The big picture: Salesforce has made more than a dozen acquisitions since the start of 2025, primarily in an effort to build out Agentforce. https://www.axios.com/pro/enterprise-software-deals/2026/06/15/salesforces-ai-fin-software-deals

Global tech major Salesforce announced a commitment to equip one million learners across India with AI-focused skills by 2030. The announcement came as Salesforce celebrated 10 years of existence of its Centre of Excellence (CoE) in Hyderabad. Speaking at an event here, Arundhati Bhattacharya, President and CEO, Salesforce - South Asia, said the commitment would be implemented using "four pillars". https://www.edexlive.com/news/global-tech-major-salesforce-to-skill-one-millio

Salesforce and the U.S. Air Force recently inked a $72 million contract, described as a natural evolution of the current state of military operations that aligns with the "massive revolution" kickstarted by artificial intelligence. The $72 million Enterprise License Agreement (ELA) is described by the longtime cloud-based industry stalwart as an effort to accelerate digital transformation and mission readiness with Missionforce National Security, which entails the company's f

Salesforce held its annual AI agent conference, "Agentforce World Tour Korea 2026," on June 10 at COEX in Seoul's Samseong-dong. The Agentforce World Tour is hosted in major cities worldwide and shares the latest technologies and real-world adoption cases related to customer experience innovation and workplace transformation in the AI agent era. The Korea event featured 10 tracks, more than 50 sessions, over 40 booths and various hands-on experience programs. https://www.thel

Salesforce (CRM) highlighted a 'headless' strategy as a potential driver of new growth that is not yet included in its guidance during an investor call with BNP Paribas. The headless strategy refers to the monetization of artificial intelligence agents as users of its software products. https://www.msn.com/en-us/money/smallbusiness/salesforce-s-headless-strategy-presents-possible-growth-opportunity-bnp-paribas/ar-AA25vJrD?uxmode=ruby

In a smaller, but still significant round of layoffs in 2026, Salesforce has cut jobs across its operations once more, bringing down its numbers to better suit its goals. Reports suggest that 86 employees have been affected by the cuts, with roles in Washington state and some outside the U.S. being affected by the change. Salesforce’s initial workforce reduction plans swirled up a storm earlier this year, when the organization doubled down on its AI and automation goals, sugg

Salesforce Inc. failed to convince a Texas magistrate judge that VE Opening LLC’s entire lawsuit should be thrown out after the court made a ruling in a similar case. Only claim 1 of the US Patent No. 9,916,079 should be dismissed due to not being eligible for patent protection, while claims 4,5 and 6 should remain in the dispute, Magistrate Judge Derek Gilliland of the US District Court for the Western District of Texas said in a June 9 report and recommendation.] https://ne

It’s happening again. Salesforce just dropped another round of layoffs, and honestly, the math on this is a complete mess. They just bragged about Agentforce, their big AI bet, hitting $1.2 billion in annual recurring revenue. One month later? They’re cutting people connected to that exact product line. It’s the third time they've done this in nine months. First was September last year, then February, and now this. https://www.republicworld.com/tech/salesforces-ai-is-making-b

For you as an investor, the key point is that Salesforce is reshaping its operations around AI, not simply trimming costs. The company is concentrating resources on Agentforce and related AI tools, which sit at the center of its pitch to large enterprises that want to automate more customer and employee interactions. https://finance.yahoo.com/markets/stocks/articles/salesforce-layoffs-highlight-ai-pivot-061328988.html