Faye, a global leader in software strategy, deployment, integration, and ongoing management for mid-market and enterprise organizations, today announced its acquisition of CRM Science, a leading Salesforce and Agentforce partner and five-time winner of the Salesforce Partner Innovation Award.  The acquisition significantly strengthens Faye's Salesforce practice and AI automation capabilities, bringing specialized expertise that will benefit clients navigating increasingly com

Salesforce has announced the launch of Agentforce for Communications, a vertical solution with telco-specific AI agents designed to automate and improve telecommunication tasks in CX, sales, and business operations.  By using real-time data and natural language understanding to take actions and provide insights, this will enable telecom companies to tackle unnecessary technical debt and allow service agents to focus on complex tasks, improving productivity in customer interac

Officeworks is in the process of evolving its 12-year-old Salesforce implementation with quote-to-cash capabilities, data management and an AI assistant for call centre staff. The retailer’s B2B enterprise solutions IT manager Martin Bowden told the Agentforce World Tour Sydney conference that while Officeworks and its processes had changed significantly over the past 12 years, its Salesforce “org implementation hadn’t”. https://www.itnews.com.au/news/officeworks-builds-on-it

As global telecom operators grapple with slowing growth and rising customer churn, Salesforce has introduced Agentforce for Communications, a suite of prebuilt, industry-specific AI agents designed to unlock new revenue streams and improve customer retention. The launch comes as the telecom sector faces what analysts describe as a revenue paradox: years of heavy investment in 5G and digital experience platforms have largely preserved existing revenue rather than driving growt

Salesforce, Inc. (NYSE: CRM ) is one of the stocks Jim Cramer Recently Discussed . Cramer highlighted the company’s earnings and management commentary, as he stated: Salesforce, Inc. (NYSE:CRM) provides CRM-focused tools that help businesses manage customer interactions, use AI agents, analyze data, collaborate, and run marketing, commerce, and field service operations. https://www.insidermonkey.com/blog/jim-cramer-on-salesforce-clearly-management-believes-the-stocks-gotten-w

Even by the somewhat offbeat standards of the Salesforce Ohana, the CRM giant just delivered a strange earnings announcement. Speaking on the company’s Q4 earnings call, CEO Marc Benioff boasted that his company is a mythical Sasquatch, aka “Bigfoot,” set to tuck into a buffet of juicy customers waiting to buy agentic AI. https://www.theregister.com/2026/02/26/salesforce_q4_2026/

Even for a company known for taking digs at competitors and name-dropping clients, Salesforce’s CRM $194.46 (-2.34%) latest earnings call was a standout. A review of the past 10 years of the workplace software company’s earnings transcripts suggests a shift from indirectly knocking old, siloed “legacy” competitors like Microsoft MSFT $394.17 (-2.24%) , SAP SAP $201.00 (-1.52%) , and Oracle ORCL $144.69 (-3.31%) to directly attacking newer, more niche upstarts. https://sher

Salesforce pulled out all the stops to convince investors that the AI revolution won’t be its death when it announced fourth-quarter earnings on Wednesday. Salesforce reported a solid quarter of $10.7 billion in revenue, up 13% year-over-year. For the year, it reported $41.5 billion in revenue, up 10% over the previous year, with both results boosted by its $8 billion acquisition of data management company Informatica last May. https://techcrunch.com/2026/02/25/salesforce-c

When Salesforce CEO Marc Benioff seemingly joked earlier this month that immigration officials were standing by to deport international employees at an all-hands meeting, the comment not only fell flat, but it also set off a wave of employee criticism and public distancing from his own leadership. It’s a situation that highlighted the blurred lines between political tensions outside and inside the workplace and the increasing responsibility of HR to help leadership navigate

Salesforce has been the dominant CRM vendor globally for the last 12 consecutive years. Its FY 2025 revenue of $35.7 billion speaks to the sheer volume of its market presence. More than 150,000 customers use Salesforce’s solutions, from SMBs to enterprises, including 90% of the Fortune 500. With the high stakes involved, enterprises often turn to Salesforce consulting services for help in realizing value from these investments. https://www.forrester.com/blogs/the-salesforce-c