Ground Your AI Strategy on Data, Says Salesforce Exec

In an exclusive interview from Enterprise Connect 2024, Rob Scott of CX Today speaks with Ryan Nichols, Chief Product Officer of Service Cloud at Salesforce. This engaging session delves deep into the transformative power of data in AI implementations, spotlighting the crucial role it plays in revolutionizing customer experience within the contact center environment.

Ryan Nichols unveils the essence of Salesforce’s Data Cloud, alongside its rich ecosystem of strategic partnerships, designed to meticulously organize customer data. This foundational step not only empowers the deployment of AI tools but also enhances their efficiency, opening new avenues for personalized customer engagement.

https://www.cxtoday.com/tv/ground-your-ai-strategy-on-data-says-salesforce-exec/