Building an SLO-Driven Culture at Salesforce

CRM software company Salesforce have revealed their approach to service reliability using service-level indicators and objectives (SLIs and SLOs). After building a platform to monitor SLOs, they saw massive adoption with 1,200 services onboarded in the first year. The platform provides service owners with deep and actionable insights into how to improve or maintain the health of their services, to find dips in SLIs, to find dependent services that weren’t meeting their own SLOs, and overall provide a better understanding of customers’ experience with their services.

https://www.infoq.com/news/2022/04/slo-culture-at-salesforce/