Billionaire CEO Marc Benioff said his $248 billion Salesforce has cut about 4,000 customer service roles as AI agents step in to do the work. Just like Klarna and Microsoft , the Silicon Valley mogul revealed he just “needs less heads” now that the technology can handle over a million consumer conversations and has reduced support costs by 17% since around the start of 2025. It’s a change of tune from Benioff’s previous comments that AI wouldn’t lead to a white-collar wipe

Organizations relying on Salesforce for critical business functions must be prepared to investigate and remediate security incidents swiftly. By combining activity logs, permission analysis, and backup data, security teams can reconstruct events, assess impact, and strengthen resilience against future threats. https://cyberpress.org/salesforce-publishes-forensic-investigation-guide-after-series-of-cyberattacks/

The CRM giant, which employed 76,453 people across all divisions as of January, implemented what Benioff described as “agentic AI” to handle customer support functions previously managed by human representatives. The AI transformation has fundamentally altered Salesforce’s operational structure, with Benioff noting that 50% of customer conversations are now handled by AI, compared to zero AI involvement just one year ago. The timing of this announcement, however, creates a st

Salesforce has laid off 4,000 customer support employees as artificial intelligence takes on a growing share of its service operations. Chief executive Marc Benioff confirmed the cuts during an appearance on the Logan Bartlett podcast released on Friday, saying the company had reduced its support workforce from 9,000 to 5,000. https://www.storyboard18.com/brand-marketing/salesforce-cuts-4000-jobs-as-ai-takes-over-half-of-customer-service-tasks-80022.htm

The jury may still be out on whether generative AI is going to cause widespread job losses, but the impact of the technology is already being felt at Salesforce. Speaking on The Logan Bartlett Show , CEO Marc Benioff claimed the CRM company has cut its customer support workforce by almost 50% thanks to the use of its own agentic AI platform, Agentforce. https://www.itpro.com/technology/artificial-intelligence/marc-benioff-says-salesforce-has-already-cut-4-000-customer-suppor

Google has issued a broad security alert to its 2.5 billion Gmail users, advising them to enhance their account security in the wake of a data breach involving one of the company’s third-party Salesforce systems . The incident, which occurred in June 2025, has escalated concerns over sophisticated phishing campaigns targeting a massive user base. https://cybersecuritynews.com/gmail-users-password-reset/

Salesforce CEO Marc Benioff has once again voiced his opinion on artificial general intelligence. As reported by Business Insider, Benioff shared a similar sentiment as the other tech leaders and shared that he is also skeptical about artificial general intelligence (AGI), calling the term itself suspect and warning against what he described as “hypnosis” surrounding the future of AI. https://www.msn.com/en-in/money/news/salesforce-ceo-marc-benioff-says-he-s-extremely-suspect

A sophisticated voice phishing operation has emerged as a significant threat to organizations worldwide, with cybercriminals successfully infiltrating Salesforce environments to steal sensitive data and demand ransom payments. Google’s Threat Intelligence Group has identified this financially motivated campaign, designating the primary threat cluster as UNC6040 , which has demonstrated alarming success in breaching corporate networks through convincing telephone-based social

Salesforce has appointed Eric Hysen as Chief AI and Transformation Officer for Legal & Corporate Affairs. Hysen will work under the leadership of President and Chief Legal Officer Sabastian V Niles to advance the company’s strategic vision of “integrating artificial intelligence across legal, compliance, government and public affairs, and trusted agentics teams.” https://www.cdomagazine.tech/leadership-moves/salesforce-names-eric-hysen-chief-ai-and-transformation-officer-for-

Google’s Threat Intelligence Group (GTIG) has linked a newly identified hacking group to a data breach campaign that exposed sensitive Salesforce customer information earlier this month. The actor, tracked as UNC6395, is believed to have exploited OAuth tokens issued through Salesloft Drift integrations to gain access to Salesforce environments. Salesloft is a revenue orchestration platform that integrates with Salesforce. According to Google, the campaign began on 8th August