Salesforce continues to upgrade its Agentforce platform, with its latest move to release a new Agentforce Builder in Beta. In doing so, the CRM leader hopes businesses will be able to design, test, and deploy Agentforce agents much faster. Already, users can do so via a no-/low-code interface. Yet, Salesforce promises that the next-generation Builder will be more collaborative, giving admins and developers a unified workspace. From that workspace, users can create their own A

Artificial General Intelligence, or AGI, is defined by AWS as "a field of theoretical AI research that attempts to create software with human-like intelligence and the ability to self-teach." Salesforce co-founder CEO Marc Benioff says he is an "AGI skeptic" and that he doesn't think we'll see it this year. Speaking with Yahoo Finance Executive Editor Brian Sozzi , Benioff discusses AI and how Salesforce ( CRM ) is using it, and what it means for the software industry....

One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor Brian Sozzi , Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ( CRM ) workforce. https://finance.yahoo.com/video/salesforce-ceo-benioff-ai-threat-175423199.html

HackerOne has confirmed that its Salesforce instance was compromised after attackers gained unauthorized access through a vulnerability in the Drift application provided by Salesloft. The security incident, first flagged by Salesforce on August 22 and corroborated by Salesloft on August 23, impacted a subset of records within HackerOne’s environment. https://cyberpress.org/unauthorized-hackerones-salesforce/

Salesforce MVP Hall of Fame member Vinay Chaturvedi has been named CEO of Plano-based mindZvue, a Salesforce Summit Partner. mindZvue said the appointment underscores the convergence of artificial intelligence and Salesforce, and that hiring Chaturvedi signals the company’s intent to evolve beyond its role as a Salesforce Summit Partner into a global innovation leader—blending AI, automation, and Salesforce expertise into what it calls “Innovation-as-a-Service.” https://dalla

Cloud software giant Salesforce is under a growing cloud of existential worry about the future of business software in the age of AI. As the poster-child for its category, can Salesforce prove to investors it has staying power? WSJ Heard on the Street Columnist Dan Gallagher joins us to discuss. Plus, there’s a major gender gap when it comes to usage of AI. Belle Lin hosts. https://www.wsj.com/podcasts/tech-news-briefing/salesforces-big-test-in-the-ai-era/f9f448ab-0360-4d9a

Salesforce has officially entered the ITSM space with the launch of Agentic IT Service. Last week, CEO Marc Benioff announced the company’s plan to showcase a new ITSM product at Dreamforce 2025 . Now, the CRM leader has unveiled the solution a month early, with Kishan Chetan, EVP and GM of Service Cloud at Salesforce , taking to LinkedIn to release a video of the new solution in action. https://www.cxtoday.com/crm/salesforce-introduces-agentic-it-service-to-compete-with-ser

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently.  Benioff made the comments while discussing how the new technology is impacting the $248 billion computer software company’s headcount during an appearance on "The Logan Bartlett Show" podcast that was published on Friday. https://www.fox35orlando.com/news/salesforce-ceo-cuts-4000-jobs-ai-agents-handle-half-customer-work

has always been the poster-child for its particular corner of the technology world. That job has recently gotten a lot harder.  Salesforce isn’t the largest company providing enterprise software designed for corporate customers— Microsoft MSFT 0.55% increase; green up pointing triangle and Oracle ORCL 3.06% increase; green up pointing triangle both generate much more in annual revenue. But those other two also run their own giant cloud computing networks that are fetching

Two enterprise giants have shed thousands of jobs worldwide, highlighting the cost of AI and cloud transitions in a turbulent tech economy. Oracle and Salesforce, two of the world’s largest enterprise software companies, are cutting thousands of jobs as they reshape operations around artificial intelligence and cloud services, according to multiple reports. The Times of India reported that Oracle has shed more than 3,000 jobs globally in recent weeks. The cuts span the Unite