Salesforce is crowdsourcing its AI roadmap — with customers

Artificial intelligence continues to advance at a dizzying clip, forcing enterprises to develop and release new products quicker than ever or risk becoming irrelevant to a faster-moving competitor.

Salesforce believes it has found a strategy that allows it to keep up even if it isn’t clear where AI is headed next. The customer management software giant is crowdsourcing its AI roadmap in real time.

https://techcrunch.com/2026/04/30/salesforce-is-crowdsourcing-its-ai-roadmap-with-customers/