Salesforce introduces Agentforce Operations to automate outdated back-office tasks

Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office to automate manual work. 

Workflow automation tools have existed for a long time — not because office workers are lazy, but because it’s more efficient to have a task handled by a machine. The problem is that it typically takes an engineer or information technology worker to develop, configure and maintain that automation. That also means someone needs to watch it forever because someday something will change, and it will break. 

https://siliconangle.com/2026/04/29/salesforce-introduces-agentforce-operations-automate-outdated-back-office-tasks/