Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations

Salesforce has introduced two complementary updates aimed at embedding AI agents more deeply into customer experience delivery and the employee workflows that support it.

The announcements on Agentforce Operations and new capabilities connecting Slack with Salesforce data and processes indicate a continued shift toward what the vendor calls the “agentic enterprise,” where AI agents execute work across front- and back-office environments with minimal human intervention.

https://www.cxtoday.com/crm/salesforce-aims-to-close-the-cx-gap-by-letting-ai-agents-run-operations/