The chilling reality of a Salesforce.com data breach is a jarring wake-up call , not just for its customers, but for the entire cloud computing industry. In recent months, a wave of cyberattacks has targeted cloud-based platforms that house and process massive amounts of personal and corporate data. The latest extortion attempt is from Scattered LAPSUS$ Hunters, a group that claims to hold stolen data from 39 companies, with Salesforce and its integrations at the center of

Salesforce has launched its new IT service management (ITSM) product: Agentforce IT Service. ITSM solutions help IT teams manage the services they offer across the enterprise. That includes troubleshooting, configuring devices, running applications, granting access to them, and more. As teased last month , Agentforce IT Service will become a key fixture of Service Cloud, as Agentforce for HR Service did in May earlier this year. HR Service solutions similarly support issue re

Whatfix , the global AI-native platform for enterprise automation, today announced a major milestone for its upcoming  AI product, Seek for Salesforce . Set to officially launch in early 2026, Seek for Salesforce has successfully completed all the challenges in Salesforce Trailhead Admin Beginner and Intermediate courses, a milestone that demonstrates its ability to empower admins and developers by handling complex, real-world tasks traditionally performed by certified Salesf

The fragmented, legacy ITSM model is fundamentally broken,” declares Muddu Sudhakar, SVP & GM of IT & HR Service at Salesforce, with the confidence of someone who’s spent 25 years watching enterprises burn millions on ticket queues. In an attempt to redefine this tedious, ticket-based drag, Salesforce is officially introducing Agentic IT Service. https://salesforcedevops.net/index.php/2025/10/09/salesforce-turns-20-years-of-service-excellence-into-agent-first-it-service-revol

Salesforce is bringing agentic AI to IT service management (ITSM) . The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages autonomous agents to resolve incidents and service requests. The suite includes an agentic IT service desk that provides end-to-end IT service management functionality compliant with ITIL processes , AI agents that work together as subject-matter experts (SMEs) to support employees an

Salesforce will announce next week two new capabilities designed to make its AI agents more versatile and useful for businesses, Axios has learned. Why it matters: Salesforce faces growing competition from tech giants with their own large language models and startups focused on AI customer service. Zoom in: Salesforce agents will now have the power of speech and new hybrid reasoning skills. https://www.axios.com/2025/10/09/salesforce-dreamforce-agents-voice

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” experience. The company is positioning Agentforce IT Service as an evolution from ticket-based information technology service management to an interactive dialogue with autonomous resolution built into widely used collaboration tools such as its Slack platform and Microsoft Corp.’s Team

Salesforce Inc. ( NYSE:CRM ) is stepping into new territory with an AI-driven product for IT managementan expansion that could reshape how enterprises handle internal tech support. The new tool is built to automate routine IT tasks, from provisioning laptops to onboarding employees, using AI agents that connect seamlessly with apps like Slack and Microsoft Teams. This move positions Salesforce beyond its traditional customer management domain and deeper into the operational

Salesforce said it will not submit to extortion demands after a threat group claimed to have a massive trove of data collected in a series of hacking campaigns earlier this year.  The cybercrime group, which claims affiliation with Scattered Spider, Lapsus$ and ShinyHunters, uploaded a leak site last week that claimed to have data linked to 39 major companies across the globe.  https://www.cybersecuritydive.com/news/salesforce-refuses-extortion-demands-hacking/802355/

Salesforce (CRM.N), opens new tab said on Wednesday it would spend $1 billion in Mexico over the next five years, as the cloud software provider looks to expand its operations and drive artificial intelligence adoption. The company, which began operating in Mexico in 2006, said the investment will fund a new Mexico City office and a Global Delivery Center to support customers across the Americas. https://www.reuters.com/world/americas/salesforce-spend-1-billion-mexico-over-n