Salesforce Just Crashed ServiceNow's Party--And Brought AI With It

Salesforce Inc. (NYSE:CRM) is stepping into new territory with an AI-driven product for IT managementan expansion that could reshape how enterprises handle internal tech support. The new tool is built to automate routine IT tasks, from provisioning laptops to onboarding employees, using AI agents that connect seamlessly with apps like Slack and Microsoft Teams. This move positions Salesforce beyond its traditional customer management domain and deeper into the operational backbone of corporate infrastructure, an area where ServiceNow (NYSE:NOW) has long held the lead.

https://finance.yahoo.com/news/salesforce-just-crashed-servicenows-party-194113581.html