Microsoft has published many examples of how businesses can build AI agents in Copilot Studio to automate multi-step tasks, without a human in the loop. One such example, as shared on YouTube , is a customer service agent built by McKinsey & Co.. The AI agent autonomously interacts with customers, scouring internal knowledge bases and data systems to share responses to their queries. Such a possibility represents a major leap for customer-facing chatbots, which, until recentl

Human resources giant Workday has disclosed a data breach after attackers gained access to a third-party customer relationship management (CRM) platform in a recent social engineering attack. Headquartered in Pleasanton, California, Workday has over 19,300 employees in offices across North America, EMEA, and APJ. Workday's customer list comprises over 11,000 organizations across a diverse range of industries, including more than 60% of the Fortune 500 companies. https://www.b

Salesforce’s report provides a strategy for how firms can use AI sustainably, stressing that AI can accelerate climate solutions and pose challenges Salesforce has taken an analytical approach to AI’s sustainability with its latest report, exploring AI’s role and associated energy concerns in ecological contexts. Sunya Norman, SVP Impact, Salesforce, says on LinkedIn: “As a leader in agentic AI, it is Salesforce's imperative to ensure that AI is trusted, reliable and sustain

Workday, the US-listed human resources software company, has revealed it was targeted in a cyberattack after hackers infiltrated a third-party customer relationship management (CRM) system through a social engineering campaign. The California-based firm said no customer environments or sensitive internal systems were accessed, and that compromised data was limited to business contact details, such as names, email addresses and phone numbers. However, it warned that the infor

HR giant Workday has also been hit by the wave of Salesforce attacks. At least, that’s how it appears. On Friday, the company confirmed that an “external CRM environment” had been infiltrated via social engineering. Although no customer systems were affected, the stolen information includes company contact details that could potentially be used for further attacks. https://www.techzine.eu/news/security/133857/workday-also-appears-to-have-been-hit-by-salesforce-attack/

Google has confirmed that hackers stole customer data by breaching one of its Salesforce databases, targeting information linked to small and medium-sized businesses. In a blog post, the Google Threat Intelligence Group said the breach was carried out by the hacking group ShinyHunters, also known as UNC6040, which has a track record of hitting large companies’ cloud databases. Google stated the stolen data was “confined to basic and largely publicly available business informa

A coordinated social engineering campaign targeting Salesforce customers has exposed critical vulnerabilities in how enterprises secure their SaaS environments, demonstrating that authenticated users can become the most effective attack vector when manipulated by sophisticated threat actors. The campaign, executed through an apparent collaboration between the established data extortion group ShinyHunters and social engineering specialists Scattered Spider (also known as UNC39

​​​​​​​ Salesforce has published research warning that AI data centres could consume 3% of global electricity by 2030, as the cloud-based customer relationship management company outlines mounting environmental challenges facing the artificial intelligence sector. The company's recently-published AI Sustainability Outlook examines how AI impacts environmental resources, with particular focus on energy consumption and water usage across data centre operations. Sunya Norman, S

Salesforce AI Research has unveiled Moirai 2.0 , the latest advancement in the world of time series foundation models. Built atop a decoder-only transformer architecture , Moirai 2.0 sets a new bar for performance and efficiency, claiming the #1 spot on the GIFT-Eval benchmark -the gold standard for time-series forecasting model evaluation. Not only is it 44% faster in inference and 96% smaller in size compared to its predecessor, but this substantial leap comes without sacr