Cybercriminals connected to a recent string of ransomware attacks on major British retailers said on Friday they had stolen almost 1 billion records from cloud technology giant Salesforce ( CRM ) by focusing on companies that use its software. A group calling itself "Scattered LAPSUS$ Hunters" told Reuters it had obtained the Salesforce ( CRM ) records, and said they contain personally identifiable information. The group also claimed responsibility for the hacks of Marks &

Salesforce announced this week it is expanding its data, governance, security and semantics capabilities across its platform as it continues to build trust in AI and agentic AI in particular.  It’s no secret Salesforce bet big on AI agents with its Agentforce product, but before agents can go mainstream, there’s a level of trust that needs to be established. Indications are we’re not quite there.  More than 80% of AI projects fail to deliver value, often because of poor data

Salesforce Inc.  is expanding its artificial intelligence platform with new data management and governance capabilities, aiming to address what the company says is a crisis in enterprise AI adoption where more than 80% of projects fail to deliver meaningful business value. The San Francisco-based software giant announced Thursday a suite of new tools designed to create what it calls a "trusted AI foundation" for enterprises struggling with fragmented data, weak governance, an

Salesforce has unveiled new innovations for the Salesforce Platform, Data Cloud, MuleSoft, and Tableau in its bid to become the central operating system for the enterprise AI ecosystem. As Salesforce pushes further into agentic AI, its aim is to evolve Salesforce Platform from an application for building AI to a foundational operating system for enterprise AI ecosystems. The CRM giant took a step toward that vision today, announcing innovations across the Salesforce Platform

Perficient , the global consultancy transforming the world’s most innovative enterprises through AI-first solutions, today announced a strategic partnership with Salesforce , the world’s #1 AI CRM. This unique partnership has been developed to capture a pivotal opportunity as AI drives a seismic shift across industries. Together, Perficient and Salesforce are making a joint commitment to help businesses evolve into agentic enterprises to enhance employee performance, unify d

Salesforce Inc. has introduced a collection of new tools designed to support customers’ artificial intelligence initiatives. The first set of features, which debuted today, will help organizations manage the data they use to power their AI models. Salesforce says that the new capabilities make it easier to secure AI models’ data and ensure their prompt responses are reliable. The enhancements are rolling out alongside Agentforce Vibes, a vibe coding tool that was announced

Salesforce Lightning is a complete transformation of the Salesforce interface. It promises a modern, seamless, and highly customizable user experience to enhance productivity. With App Builder and AI tool integration, learn how Lightning is revolutionizing the CRM experience! Often regarded as the leader in the CRM market, Salesforce held approximately 20% to 25% of the global market in 2024. This puts it ahead of other players like Microsoft Dynamics, SAP , and Oracle....

Like many fast-growing companies betting on artificial intelligence, Salesforce is pacing far behind its climate action plan.  The $38 billion enterprise software business said in 2021 that it would halve absolute emissions by 2030. Four years later, the company can point to solid progress on cutting emissions from electricity use. But those gains have been entirely canceled out by emissions growth elsewhere, including in the data centers that power its AI products....

CRM giant Salesforce is facing criticism from its own customers and community members after it quietly removed the search bar from its online help pages. The previous search function has been replaced with the AI-powered Agentforce assistant. The move has sparked a backlash with users calling for the return of the classic search functionality. Previously, users on the Salesforce Help site could use the search bar to type keywords, filter by topic, and drill down to quickly fi

Vibe coding is one of the newest approaches to AI-powered software development this year, and enterprises have quickly shown interest in testing it out. The idea that developers could describe an application and get a quick prototype built by AI is alluring to executives on the prowl for efficiency gains.  https://www.ciodive.com/news/Salesforce-agentforce-vibe-coding/801720/