Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved.

Salesforce has positioned its Salesforce Agentforce Contact Center offering at the center of that transition, combining its CRM foundation with AI-driven capabilities designed to automate routine work while enhancing human-led interactions.

https://www.cmswire.com/contact-center/salesforce-agentforce-contact-center-review-strengths-gaps-and-how-it-compares-to-rivals/