Salesforce wants to be the leader in ITSM

Salesforce entered the IT service management (ITSM) arena with Agentforce IT Service a little over six months ago, a natively built AI solution that claims to resolve 80% of IT issues proactively. We talked with Muddu Sudhakar about the adoption and rollout of Agentforce IT Service in the first six months since its launch. They have already acquired the first 200 customers and aim to challenge the entire ITSM industry and become the leader. 

https://www.techzine.eu/blogs/infrastructure/140555/salesforce-wants-to-be-the-leader-in-itsm/