Salesforce Unveils 'Headless 360' Agent-First Platform for CRM Automation

Salesforce introduced "Salesforce Headless 360," an agent-first platform that allows full access to its CRM functionality without a traditional user interface.

The platform enables all Salesforce CRM features to be accessed via APIs, MCP (Model Context Protocol) tools, and CLI commands, eliminating the need for web-based consoles.

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