Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Salesforce has launched its new IT service management (ITSM) product: Agentforce IT Service.

ITSM solutions help IT teams manage the services they offer across the enterprise. That includes troubleshooting, configuring devices, running applications, granting access to them, and more.

As teased last month, Agentforce IT Service will become a key fixture of Service Cloud, as Agentforce for HR Service did in May earlier this year.

HR Service solutions similarly support issue resolution, handle requests for vacation, update employee personnel details, and more.

https://www.cxtoday.com/crm/salesforce-makes-its-big-itsm-launch-talks-differentiators-over-servicenow/