As AI agents proliferate across marketing, commerce, and service, Salesforce is anticipating that competitive advantage will come from smarter agents that share context rather than their sheer number. That premise shapes the flagship capabilities around agentic commerce in Agentforce 360 arriving with the vendor’s Spring ’26 Release. They signal a shift away from siloed AI deployments toward a unified intelligence layer designed to keep customer experiences coherent from firs

Salesforce on Monday, January 12, 2026, published its AI Fluency Playbook, a practical guide for businesses to prepare their workforce to confidently collaborate with AI to give employees agents and drive business impact at speed and scale. Why it matters: As companies look to become an Agentic Enterprise, success will depend on their workforce’s ability to harness and apply agentic AI in their daily work. https://theeagleonline.com.ng/salesforce-launches-ai-fluency-playbook-

As organizations scale their Kubernetes deployments, Kubernetes cluster scaling has traditionally been complex and slow, requiring careful management of node groups and auto scaling configurations. Karpenter , an open source node provisioning project for Kubernetes, can help transform this approach by directly provisioning right-sized nodes based on real-time workload demands. A recent Datadog report reveals that the percentage of nodes provisioned by Karpenter rose by 22% i

Salesforce is embarking on a significant shift, aiming to transform one-way marketing messages into direct revenue channels. The company's latest innovation involves deploying autonomous AI agents designed to do more than just inform customers via email or WhatsApp; these agents are intended to independently negotiate and finalize sales. For shareholders, this technological push raises a pivotal question: can it effectively address lingering market skepticism regarding the pr

Salesforce's latest updates to Agentforce Commerce -- formerly Commerce Cloud -- inject AI-powered communications, personalization and purchasing tools into numerous shopping channels, including email, SMS text messaging and WhatsApp. The idea, Salesforce said, is that most marketing communications, including text, email and messaging app messages, are currently one-way with, depending on the channel, "Do not reply" verbiage or email addresses. To continue shopping, the custo

Milkywire announced it has finalized pre-purchase agreements for more than 12,500 tonnes of durable carbon removal credits from 19 suppliers across 15 countries. The diverse portfolio, underwritten in part by Salesforce , spans six distinct carbon removal pathways, highlighting the promise of the multiple pathways within the industry. https://carbonherald.com/salesforce-and-milkywire-ignite-investment-in-emerging-carbon-removal-technologies/

Salesforce has launched what it calls an “artificial intelligence (AI) fluency playbook”, advocating an approach to business AI usage that describes it as going beyond the use of generative AI (GenAI) tools and assistants. To launch the framework, the supplier’s chief people officer Nathalie Scardino hosted a roundtable with representatives of Salesforce customers. These included recruitment company Adecco, along with an AI-focused software and consulting firm that has come o

Noida Institute of Engineering & Technology (NIET), Greater Noida, on Jan 9 announced a collaboration with Salesforce to establish a Tableau Lab, with an aim to build data literacy and analytical skills among students. The lab will focus on agentic analytics, enabling students to go beyond simple visualization to build expertise in business intelligence and turn trusted insights into autonomous action. https://education21.in/salesforce-launches-tableau-lab-at-niet-for-industr

On her first morning back from the holidays, Nathalie Scardino did what thousands of Salesforce employees now do reflexively: She opened Slack and typed an AI query to catch up on what she’d missed. “You go into Slack bar and you can say, ‘Catch me up on approvals. What did I miss from my team?’ And it’s synthesized, it’s there,” says Scardino, Salesforce’s chief people officer. https://hrexecutive.com/salesforce-people-officer-shares-playbook-how-to-build-an-ai-fluent-workf

Organizations are in a “transformational moment” – the C-Suite is focused on one question: How to unlock the potential of agentic AI? That’s how Salesforce’s Chief People Officer Nathalie Scardino kicked off a recent media roundtable – UNLEASH was among select media in attendance. It is well known that Salesforce has gone big on AI, and particularly agentic. https://www.unleash.ai/artificial-intelligence/salesforce-cpo-competitive-advanage-with-agentic-ai-comes-from-the-work