On June 20, 2026, Salesforce CRM announced its intention to acquire Fin, a customer agent platform, for approximately $3.6 billion. This acquisition aims to enhance Salesforce's capabilities in handling complex customer inquiries through its AI Agent across various channels, including live chat and messaging apps. The deal is anticipated to finalize in the fourth quarter of Salesforce's fiscal year 2027. https://www.gurufocus.com/news/8924466/salesforce-crm-to-acquire-fin-for

Salesforce is moving from traditional seat-based SaaS pricing to a metered, usage-based model focused on workflow, aiming to become the key metering layer for enterprise software. In Q1 FY27, the company reported 13% revenue growth, a 34.8% non-GAAP operating margin, and $6.6 billion in free cash flow. Its newer data and agentic software layers are growing three times faster than legacy applications, supported by innovations like audit-lineage and zero-copy federation that cr

Salesforce announced Agentic Advisor, an AI-powered solution built natively in Agentforce for Financial Services. Agentic Advisor is designed to act as a digital teammate for financial advisors and wealth managers by automating routine administrative tasks and helping professionals spend more time building client relationships. https://pulse2.com/salesforce-unveils-agentic-advisor-for-financial-services/

Salesforce has revealed that it disabled the Klue Battlecards app integration within its platform in response to a security incident impacting the competitive intelligence company on June 11, 2026. To that end, organizations will be unable to connect to Salesforce via the app until further notice, the American cloud-based software company noted in an alert published this week. https://thehackernews.com/2026/06/salesforce-disables-klue-app.html

Fin uses advanced language models to understand the context of each inquiry and execute actions such as contract changes or refunds without human intervention. Its integration with Agentforce allows companies to deploy it across multiple channels, from WhatsApp to voice calls. The technology processes natural language and accesses databases in real time, successfully resolving complex problems with a 76% success rate. This reduces operational costs and speeds up response time

Speaking at Vivatech in Paris, Emilie Sidiqian, Salesforce France’s CEO, told Euronews Next how companies should embrace AI and why leaders must drive its adoption from the top. Once best known for its software that helps businesses track customers, sales leads and service requests, Salesforce says it is now moving deeper into artificial intelligence (AI). https://www.euronews.com/next/2026/06/18/salesforce-france-ceo-both-leaders-and-employees-need-to-adapt-to-ai

The AI challenge facing enterprise customers is how to turn fast-moving capability into trusted, organization-wide value without being overwhelmed by uncertainty around models, data, regulation, sovereignty, cost and the future of work. That was the message from Mick Costigan, VP of Salesforce Futures, speaking with CX Today at Salesforce Agentforce World Tour London. Costigan leads a team inside Salesforce’s strategy organisation that helps the company’s leaders and customer

Klient, the Salesforce PSA, today launched Klient MCP Servers: a set of three connectors that let any AI assistant act directly on a company's Salesforce PSA data. Built on the open Model Context Protocol (MCP), the servers run locally against a customer's own Salesforce org, under the user's own login -- so the AI doesn't just describe the work, it does it, and every action is visible and auditable in Salesforce. For years, "AI for Salesforce" stopped at conversation. An ass

Nutrient, a leading provider of document infrastructure, is introducing Nutrient Documents for Salesforce—a natively built solution that consolidates the enterprise document lifecycle, generation, editing, redaction, and signing, inside Salesforce. For organizations that anchor revenue, legal, and compliance operations in Salesforce, document workflows remain the weakest link in the system of record, according to Nutrient. Nutrient Documents for Salesforce eliminates that fr

Salesforce (CRM) wants to sell AI agents to everyone, including companies that may never log into Salesforce. This is a strategy the company has been pushing all year, and it could reshape how the software giant makes money for the next decade. https://www.thestreet.com/investing/stocks/crm-salesforce-bold-ai-bet