Salesforce wants to charge for AI outcomes, but first it needs to figure out how

Nothing demonstrates how deeply Fortune 500 companies depend on Salesforce quite like a global outage lasting more than seven hours. The interruption struck during the second day of last week's Dreamforce conference, where the $40 billion-a-year SaaS vendor was pitching AIforce and a growing collection of AI products. The question now is how the company will charge for them.

https://www.theregister.com/software/2026/09/21/salesforce-wants-to-charge-for-ai-outcomes-but-first-it-needs-to-figure-out-how/5297402