Salesforce and Databricks have announced a strategic partnership to integrate trusted data pipelines with AI agents, aiming to operationalize enterprise data for actionable outcomes [1]. This move signals a direct effort to address persistent trust, reliability, and governance challenges facing AI agent adoption at scale. The stakes are high: as enterprises race to deploy agentic AI, the battle over data control, ecosystem openness, and platform dependency intensifies....

Some tech acquisitions are purely for the talent. Some are for the customer list. Others are for technology. With a planned acquisition of Fin's customer service AI agents and underlying platform, Salesforce appears to have coveted all three to augment its flagship Agentforce AI offering. The deal is expected to close sometime in Salesforce's fiscal 2027 fourth quarter, which runs from November 1, 2026, through January 31, 2027. The deal is worth approximately $3.6 billion, S

Salesforce has signed a definitive agreement to acquire Fin, formerly Intercom, for c. $3.6bn. The deal is expected to close in Salesforce’s Q4 FY27, subject to approvals. The point is not that Salesforce lacked an agentic AI agent story; it has plenty (see Salesforce Q1 gives Agentforce strategy more substance). What Fin adds is a more productised route into one of the highest-volume, easiest-to-measure agentic AI use cases: customer support. Salesforce describes Fin’s AI Ag

CCaaS vendors like Zoom, Webex, RingCentral, 8x8, GoTo, Zendesk and others, all have offerings targeted at mid-market firms. The mid-market includes firms with annual revenues between $10 million and $1 billion, with employee counts anywhere from 50 to 1,000. As shown below, 4 in 10 midmarket firms said they intend to moderately increase total spending (between 5 to 15%) on AI-powered CX technology, per a recent Omdia study. Two in 10 plan to significantly increase (15% or mo

Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more. Salesforce says it wants to use Fin’s team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks. https://techcrunch.com/2026/

Salesforce on Monday said it’s buying AI customer service platform Fin, formerly known as Intercom, for about $3.6 billion as businesses accelerate their agentic offerings for enterprises. The deal, expected to close in the fourth quarter of the company’s fiscal 2027 year, will complement Salesforce’s flagship Agentforce platform, offering additional ways to deploy agentic artificial intelligence, the company said in a release. https://www.cnbc.com/2026/06/15/salesforce-ai-cu

Salesforce is throwing more cash at its AI problem, announcing Monday that it will buy agentic customer service company Fin for $3.6 billion. The big picture: Salesforce has made more than a dozen acquisitions since the start of 2025, primarily in an effort to build out Agentforce. https://www.axios.com/pro/enterprise-software-deals/2026/06/15/salesforces-ai-fin-software-deals

Global tech major Salesforce announced a commitment to equip one million learners across India with AI-focused skills by 2030. The announcement came as Salesforce celebrated 10 years of existence of its Centre of Excellence (CoE) in Hyderabad. Speaking at an event here, Arundhati Bhattacharya, President and CEO, Salesforce - South Asia, said the commitment would be implemented using "four pillars". https://www.edexlive.com/news/global-tech-major-salesforce-to-skill-one-millio

Salesforce and the U.S. Air Force recently inked a $72 million contract, described as a natural evolution of the current state of military operations that aligns with the "massive revolution" kickstarted by artificial intelligence. The $72 million Enterprise License Agreement (ELA) is described by the longtime cloud-based industry stalwart as an effort to accelerate digital transformation and mission readiness with Missionforce National Security, which entails the company's f

Salesforce held its annual AI agent conference, "Agentforce World Tour Korea 2026," on June 10 at COEX in Seoul's Samseong-dong. The Agentforce World Tour is hosted in major cities worldwide and shares the latest technologies and real-world adoption cases related to customer experience innovation and workplace transformation in the AI agent era. The Korea event featured 10 tracks, more than 50 sessions, over 40 booths and various hands-on experience programs. https://www.thel