An independent forensic investigation is underway to determine the extent of the intrusion into customer management software Gainsight’s systems and whether the breach has spread beyond Salesforce to other third-party applications. Despite this ongoing analysis, the company maintains that the impact on customer data stored within connected services is limited and largely contained. https://cyberscoop.com/gainsight-ceo-downplays-salesforce-attack/

Salesforce CEO Marc Benioff has fallen head over heels for Gemini 3 and has publicly dumped ChatGPT in the process. His announcement left much of the AI world reeling. After just two hours playing with Gemini 3, a top enterprise software leader disavowed the most popular AI chatbot in favor of its rapidly ascending rival. https://www.techradar.com/ai-platforms-assistants/gemini/the-leap-is-insane-salesforce-ceo-swaps-chatgpt-for-gemini-3-and-says-hes-not-going-back

Salesforce (CRM) CEO Marc Benioff might have tipped the scales in the hotly contested AI arms race. In a Nov. 23 post on X , he declared that Google-parent Alphabet’s (GOOGL) new Gemini 3 model just leapfrogged ChatGPT, a tool that had been his go-to daily for years. “Holy s**t,” Benioff wrote. https://finance.yahoo.com/news/salesforce-ceo-sends-surprising-message-190300842.html

Salesforce CEO Marc Benioff has fallen head over heels for Gemini 3 and has publicly dumped ChatGPT in the process. His announcement left much of the AI world reeling. After just two hours playing with Gemini 3, a top enterprise software leader disavowed the most popular AI chatbot in favor of its rapidly ascending rival. https://www.techradar.com/ai-platforms-assistants/gemini/the-leap-is-insane-salesforce-ceo-swaps-chatgpt-for-gemini-3-and-says-hes-not-going-back

Salesforce last week announced new observability tools inside of Agentforce Studio , bringing deeper visibility, monitoring, and optimization to every artificial intelligence (AI) agent within the Agentforce 360 Platform. By providing unparalleled insight into agent behavior, the release empowers organizations to safely scale AI and consistently improve agentic performance, according to company officials. Fostering better collaboration between humans and intelligent agents,

Salesforce CEO Marc Benioff says he's ditching OpenAI's ChatGPT for Google's newest AI model, Gemini 3 — calling it an "insane" leap forward in reasoning, speed, and multimodal capabilities. "Holy shit," Benioff wrote on X on Sunday. "I've used ChatGPT every day for 3 years. Just spent 2 hours on Gemini 3. I'm not going back. The leap is insane — reasoning, speed, images, video… everything is sharper and faster. It feels like the world just changed, again." https://www.busin

The Internal Revenue Service (IRS) is implementing a Salesforce artificial intelligence (AI) agent program across multiple divisions in the wake of a mass workforce reduction earlier this year, according to a report. The tax-collecting agency will deploy Agentforce in the Office of Chief Counsel, Taxpayer Advocate Services and the Office of Appeals, Salesforce executive vice president of global public sector solutions Paul Tatum told Axios in a report published Friday....

Salesforce has announced its new observability tools for Agentforce 360.  This comes after its annual report revealed that AI implementation had increased by 282% since 2024.  These tools enable enterprises to deploy AI agents without worrying about the reliability and safety of their performance within a system. https://www.cxtoday.com/crm/salesforce-launches-tools-to-support-visibility-in-large-scale-ai-deployment/

The Internal Revenue Service (IRS) is implementing a Salesforce artificial intelligence (AI) agent program across multiple divisions in the wake of a mass workforce reduction earlier this year, according to a report. The tax-collecting agency will deploy Agentforce in the Office of Chief Counsel, Taxpayer Advocate Services and the Office of Appeals, Salesforce executive vice president of global public sector solutions Paul Tatum told Axios in a report published Friday....

Salesforce Inc. stands at a pivotal juncture in the artificial-intelligence race, with its Agentforce platform and recent Informatica acquisition fueling investor optimism even as sky-high valuations raise red flags. As the cloud-software giant approaches its fiscal third-quarter 2026 earnings, analysts are dissecting whether its AI push can justify a premium multiple amid competitive pressures and uneven adoption signals. https://www.webpronews.com/salesforces-ai-gamble-high