The next wave of AI value creation will come from the application layer, not infrastructure, according to Mike Mignano, general partner at Union Square Ventures. Speaking on 20VC, Mignano laid out a framework in which startups that aggressively maximize token spend on frontier models—particularly for coding—can gain a decisive competitive edge over large incumbents that are beginning to cap AI budgets. Salesforce already spends $300 million annually on Anthropic tokens, just

Salesforce has signed a definitive agreement to acquire customer agent company Fin, formerly known as Intercom, for approximately $3.6 billion. The transaction, subject to customary adjustments and regulatory clearances, is scheduled to close in the fourth quarter of Salesforce’s fiscal year 2027. Salesforce explicitly noted that the multibillion-dollar buyout will not alter its previously announced fiscal year 2027 financial guidance or affect its ongoing capital return prog

Agentic customer relationship management (CRM) provider Salesforce has introduced Agentforce Help Agent, a new solution designed to reduce the complexity of deploying and operating AI agents for customer service. https://www.thelec.net/news/articleView.html?idxno=11938

Salesforce Chair and CEO Marc Benioff, Rwanda’s President Paul Kagame, and ITU Secretary-General Doreen Bogdan-Martin have announced the launch of the AI for Good Global Commission – a body of more than 40 heads of state, industry CEOs and UN agency chiefs that will hold its first meeting in Geneva on 8 July. https://www.uctoday.com/productivity-automation/salesforce-ceo-benioff-ai-for-good-global-commission/

Salesforce orgs are hard to test. The Lightning UI generates dynamic DOM elements with auto-generated IDs. These IDs shift after every seasonal release. Traditional selector-based scripts break constantly. And your QA team ends up spending more time fixing tests than running them. https://www.gearbrain.com/ai-salesforce-testing-without-scripts-2677162551.html

Despite the talk that AI and agents are threatening to undermine the value of software-as-a-service, Salesforce’s latest earnings show that the market isn’t dying, it’s evolving. Agentforce has given revenues a new lease of life with a 13% uplift on last year while also signaling a shift towards consumption-based pricing that’s reshaping what SaaS looks like. CEO Marc Benioff has sent a clear message: effective use of AI and agents is going to be the foundation of success for

As AI agent adoption accelerates, enterprises are facing a surge in token costs that has reached a critical threshold. Semiconductor research firm SemiAnalysis revealed that its internal large language model token expenses now amount to 30% of total employee salaries. In response, Salesforce has introduced an outcome-based billing model that charges only when problems are resolved, while Anthropic launched Claude Sonnet 5 at a 40% lower price point. Microsoft unveiled Memora,

Venture capitalist and podcaster Harry Stebbings secured Salesforce Inc. (NYSE:CRM) CEO Marc Benioff as a 20VC podcast guest by sending him 53 weekly cold emails, turning relentless outreach into a case study in how persistence can open doors to the world’s most powerful executives. https://www.benzinga.com/markets/tech/26/07/60268803/salesforce-ceo-marc-benioff-ignored-53-emails-before-this-vc-founder-finally-got-a-reply-now-he-says-the-strategy-is-super-learnable

Salesforce Sales Cloud Unlimited Edition is the kind of software you notice even before logging in: on a sales floor in Austin, four monitors glow with its dashboards, each tile pulsing red or green as reps watch live pipeline numbers update in real time. A sales operations manager, Maria Lopez, scrolls through deal lists while talking quietly about which regions are hitting quota and which ones are clearly behind. She points at a forecast chart on screen that shifts as she t

Salesforce's Agentforce ARR reached $1.2 billion in the quarter ended April 30, 2026, up 205% year-over-year, well above the $540 million figure widely cited in circulating 2026 CRM buying guides comparing HubSpot and Salesforce. Multiple vendor-review sites (Venture Harbour, monday.com, Digital Applied, Vantage Point) converge on a familiar trade-off for AI-agent-ready CRMs: HubSpot's Breeze AI assistant is free on every tier, with its paid Breeze Agents add-on billed per le