Joseph K
Jul 25, 2024
Salesforce Announces Its First Product Discovery Solution for Customer Service
Salesforce has announced My Service Journey, its first product discovery solution for customer service. Currently available in open beta,...
Joseph K
Jul 25, 2024
Salesforce and Workday Unveil New AI Employee Service Agent
Salesforce (NYSE: CRM), and Workday, Inc. (NASDAQ: WDAY), have formed strategic partnership to unveil a new AI employee service agent...
Joseph K
Jul 25, 2024
How Salesforce’s MINT-1T dataset could disrupt the AI industry
Salesforce AI Research this week has quietly released MINT-1T, a mammoth open-source dataset containing one trillion text tokens and 3.4...
Joseph K
Jul 24, 2024
Salesforce Makes Moves Into The Back Office With A Strategic Workday Partnership
Salesforce and Workday announced a strategic partnership to blend customer, financial, and employee data in a shared data foundation that...
Joseph K
Jul 23, 2024
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Last week, Salesforce announced a fully autonomous AI worker for customer service: the Einstein Service Agent. The autonomous agent...
Joseph K
Jul 23, 2024
Salesforce: Do Sustainability Executives Want to Use AI?
Based in the US, the Salesforce CRM software is used by more than 150,000 customers worldwide, including some of the largest, most...
Joseph K
Jul 23, 2024
Salesforce and Workday CEOs explain their new joint AI venture
In an interview with CNBC’s Jim Cramer, the CEOs of Salesforce and Workday, Marc Benioff and Carl Eschenbach, discussed their companies’...
Joseph K
Jul 23, 2024
Salesforce and Workday Form Strategic Partnership, Unveil New AI Employee Service Agent
Salesforce (NYSE: CRM), the #1 AI CRM, and Workday, Inc. (NASDAQ: WDAY), a leading provider of solutions to help organizations manage...
Joseph K
Jul 22, 2024
6 Best Salesforce Competitors and Alternatives for 2024
Salesforce is a popular cloud-based customer relationship management software that unites marketing, sales and service solutions within a...
Joseph K
Jul 22, 2024
Salesforce's CEO once said RTO was "never going to work." Now he's ordered staff back to the office
Salesforce has informed staff across the US that they must now comply with a strict return-to-office (RTO) mandate. The policy varies...