AI Reshapes Brazilian Salesforce Implementations
The use of AI in Salesforce deployments has become a major trend in Brazil, according to a new research report published today by...
Joseph K
Apr 30
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
Five9 has strengthened its partnership with Salesforce to unify CCaaS and CRM software. In doing so, the two customer experience...
Joseph K
Apr 30
Salesforce Drives Employee Engagement by Partnering With Company and Culture Platform Epoch
Epoch , the leading employee experience platform, has been selected by Salesforce , the leading global AI customer relationship...
Joseph K
Apr 29
10 must-use marketing updates in the Salesforce Summer 2025 releases
The Summer 2025 Salesforce releases are rolling out across the product lineup this spring. The updates offer richer AI, deeper...
Joseph K
Apr 29
Salesforce Ignites the Artificial Intelligence (AI) Revolution at GITEX Africa 2025 with Game-Changing Agentforce
Salesforce ( www.Salesforce.com ), a global leader in AI-powered CRM solutions, participates at GITEX Africa 2025 to demonstrate how its...
Joseph K
Apr 28
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
Marc Benioff, CEO of Salesforce, has confirmed that his company is considering how to reutilize its contact center team. The news comes...
Joseph K
Apr 28
How Salesforce Data Cloud Drives Enterprise AI
Unified data has become essential for effective, safe enterprise-wide intelligence and action as AI evolves towards autonomous agents....
Joseph K
Apr 28
Salesforce (CRM) Unveils AI Innovations with Agentforce
Salesforce (CRM) recently captivated audiences at a world tour event by unveiling its AI agent, Agentforce , which has been making waves...
Joseph K
Apr 27
Most Read: Agentic AI Adoption Blueprint Released by Salesforce; Virgin Atlantic Launches AI Apprenticeship to Boost Workforce
Salesforce has released what it calls a blueprint for businesses operating in the agentic AI era. The Agentic Maturity Model...
Joseph K
Apr 25
How AI agents will transform work — and what humans must do to stay relevant
The biggest fear among employees and managers facing the rise of artificial intelligence tools is job loss. And that fear is not...
Joseph K
Apr 25