Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
- Joseph K
- Apr 30, 2025
- 1 min read
Five9 has strengthened its partnership with Salesforce to unify CCaaS and CRM software.
In doing so, the two customer experience technology stalwarts released a coordinated offering: Five9 Fusion for Salesforce.
The offering will see Five9 plug its core voice channel, routing engine, and real-time transcription solutions into Salesforce Service Cloud.
Five9 also plans to embed its digital channels into the CRM platform later, joining Salesforce’s new Bring Your Own Channel (BYOC) for CCaaS program.
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