Salesforce Announces Its First Product Discovery Solution for Customer Service

Salesforce has announced My Service Journey, its first product discovery solution for customer service.

Currently available in open beta, the tool helps users navigate the capabilities available in Service Cloud, ensuring contact centers understand everything available to them.

The move is significant, as the product discovery experience across deep platforms – like Service Cloud – is highly fragmented.

https://www.cxtoday.com/crm/salesforce-announces-its-first-product-discovery-solution-for-customer-service/