Salesforce ( CRM ) announced the U.S. Department of Labor has modernized its National Contact Center, DOL NCC, with Salesforce and is rolling out Agentforce to provide more personalized support. The DOL NCC is leveraging Salesforce’s data fabric and cloud technologies as the foundation for the new contact center and deploying Agentforce to provide a digital workforce of autonomous, intelligent AI agents. “The Department of Labor is setting the standard for how the public sect

Salesforce is considering a pay freeze for its organizational leaders, but they won’t be left entirely without a few perks. A new email seen by Business Insider revealed that Salesforce has decided to make changes to the compensation plan for employees operating at the director level or above, with these workers set to receive other forms of benefits instead. Instead of raises, the “ highest performing individuals ” among the upper echelons will receive stock and bonus pools

There’s a joke in Boston that goes: the people in Southie will steal your wallet and help you look for it. And now, the thousands of workers ostensibly replaced by bots will now have a bot to help them get unemployment benefits, thanks a new Department of Labor deal to use Salesforce’s Agentforce to triage applications at its national call center. The SaaS giant says that its agent will "respond empathetically" to queries. https://www.theregister.com/2026/03/26/salesforce_bo

Salesforce isn’t offering raises to employees of director level and above, according to an internal email viewed by Business Insider. “We have decided to focus on merit increases at the Senior Manager level (grade 8) and below,” states the email, sent by the company’s human resources team. https://americanbazaaronline.com/2026/03/26/salesforce-skips-raises-for-top-employees-boost-stock-bonus-pools-477607/

Salesforce ( NYSE:CRM ) shares climbed about 3% on Thursday after the company said the U.S. Department of Labor is rolling out its Agentforce AI platform to modernize the agency's National Contact Center. The DOL is deploying a suite of autonomous AI agents designed to reason and take action, providing around-the-clock support to American workers and retirees. The new system includes DOLA, an agent that can automate inquiries, collect intake details, open formal cases and esc

Salesforce’s AI Research team used its latest roundtable to position ‘ambient intelligence’ as the next practical step for enterprise AI, and to show how that idea is moving from research into frontline workflows across sales and service That matters in CX because work happens mid-call and mid-case. It also happens under pressure. Real-time guidance can lift productivity while reducing training burden. It can also tighten compliance if it captures what was said and turns it i