'Empathetic' Salesforce bots to help those fired by uncaring humans

There’s a joke in Boston that goes: the people in Southie will steal your wallet and help you look for it.

And now, the thousands of workers ostensibly replaced by bots will now have a bot to help them get unemployment benefits, thanks a new Department of Labor deal to use Salesforce’s Agentforce to triage applications at its national call center. The SaaS giant says that its agent will "respond empathetically" to queries.

https://www.theregister.com/2026/03/26/salesforce_bots_to_help_those/