Bandwidth has recently announced its partnership with Salesforce’s newly launched Agentforce Contact Center, together aiming to provide the underlying voice and messaging infrastructure that powers the contact center. As a CRM-native, AI-driven platform, this partnership will allow Salesforce to redefine the contact center by building it directly inside the CRM and layering in AI, allowing customer service interactions to occur in the same environment as the customer data. .

As one of the world’s biggest tech companies, Salesforce ( CRM ) has revolutionized businesses by automating and centralizing their data. Its cloud technology provides businesses with a “360-degree view” of their sales, customer service, and marketing operations, helping them collaborate better, increase productivity, and become more profitable. https://www.thestreet.com/investing/stocks/salesforce-stock-splits

Salesforce, the cloud software giant, has been remaking its business around AI, and at a small gathering in San Francisco on Tuesday, CEO Marc Benioff and his team unveiled the latest results of those efforts: an updated version of Slack, with a plethora of new AI features. The most significant of these is a serious glow-up for its AI agent, Slackbot. https://techcrunch.com/2026/03/31/salesforce-announces-an-ai-heavy-makeover-for-slack-with-30-new-features/

Following unprecedented drone strikes on its Middle Eastern data centers, Amazon is taking the highly unusual step of waiving an entire month of AWS charges for affected customers in the UAE and Bahrain. While the move offers financial relief, it initially sparked concerns over the loss of critical compliance data—prompting AWS to assure users that their essential billing and usage records will remain intact upon request.

The notorious ShinyHunters extortion gang has breached the European Commission's AWS cloud infrastructure, claiming to have stolen over 350GB of sensitive data. While the EU's internal systems were unaffected, this major security incident exposes critical vulnerabilities in cloud account management.

Salesforce AI Research announced AI Foundry last week. It is an initiative designed to accelerate how the company moves foundational research into production-grade product capabilities. The announcement was previewed in a press briefing yesterday, where Chief Scientist Silvio Savarese, VP Itai Asseo, EVP Yacov Salomon, and Senior Director Sridhar Raghavan walked through the vision, the investment areas, and a live demo of an ambient intelligence prototype, which is a concept