Bandwidth Backs Salesforce Agentforce Contact Center with Voice and Messaging Infrastructure

Bandwidth has recently announced its partnership with Salesforce’s newly launched Agentforce Contact Center, together aiming to provide the underlying voice and messaging infrastructure that powers the contact center. 

As a CRM-native, AI-driven platform, this partnership will allow Salesforce to redefine the contact center by building it directly inside the CRM and layering in AI, allowing customer service interactions to occur in the same environment as the customer data. 

https://www.cxtoday.com/contact-center/bandwidth-salesforce-agentforce-contact-center-partnership/