Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive. The agents are rolling out alongside a new version of Agentforce Coworker, an automation tool built into several of the company’s cloud services. Most of the new features are generally available today. The rest will launch by year’s end. https://siliconangle.com/2026/09/11/salesforce-introduces-new-ai-agents-to-automate-sales-support-

Salesforce closed its $3.6 billion acquisition of Fin on September 10, 2026, finishing the deal months ahead of the original Q4 FY2027 schedule. While the speed of the transaction – likely reflecting smoother-than-expected regulatory clearance – is notable, the timing is more significant. The completion arrived on the same day Salesforce unveiled its Trusted Enterprise AI Harness, a unified governance layer designed to manage both internal and third-party agents. This double-

Microsoft has found another use for AI: providing an off-ramp for Salesforce customers. The software giant on Wednesday gave the world “Dynamics 365 Activate,” software that executive veep for Apps and Agents Jeff Teper described as “a comprehensive, AI-powered tool that can help partners and customers move to Dynamics 365 faster, with less manual effort and lower migration risk.” https://www.theregister.com/software/2026/09/10/microsoft-goes-after-salesforce-and-erp-users-wi

Salesforce’s $166 million investment in HiBob points to a bigger enterprise AI question: as AI agents move into daily workflows, how well do business systems understand the employees, teams, reporting lines, permissions, skills, responsibilities, and organizational context behind the work? https://uctoday.com/hibob-salesforce-investment-workforce-context-ai

Salesforce Inc (NYSE:CRM) is reportedly in preliminary discussions to acquire Listen Labs, an AI-driven customer research platform, in a deal valued at approximately $2 billion. The potential transaction highlights the software giant's persistent appetite for strategic assets that can bolster its enterprise artificial intelligence suite, according to reporting initially published by Business Insider citing sources familiar with the matter. https://sg.finance.yahoo.com/news/sa

Salesforce has been in talks to acquire Listen Labs, an artificial intelligence-powered customer research platform, for about $2 billion, Business Insider reported Wednesday (Sept. 9), citing unnamed sources. The talks are ongoing, and they may not result in a deal, according to the report. Neither Salesforce nor Listen Labs immediately replied to PYMNTS’ request for comment. https://www.pymnts.com/news/artificial-intelligence/2026/salesforce-eyes-2-billion-acquisition-of-ai-