Salesforce is expanding its India strategy around agentic AI, multilingual customer engagement and local cloud as enterprises accelerate adoption of artificial intelligence across sectors. The company recently launched Hindi support for Agentforce Voice to expand AI-led customer interactions across India’s non-English-speaking markets. It also announced the upcoming availability of MuleSoft on Hyperforce in India, allowing enterprises to host integrations and AI-powered workf

Informatica from Salesforce has made a significant headless play with the announcement of new integrations with Google Cloud, Snowflake, and Databricks. Confirmed at Informatica World 2026 in Las Vegas, the headless premise is that data quality, governance, and master data capabilities should not sit behind a UI, but operate as callable services that AI agents can invoke mid-workflow, on any platform. The issue that Informatica is attempting to solve here is based on the beli

Salesforce has opened a new AI center in London, positioning the site as a hub for customers, partners, public sector organizations and startups to explore agentic AI use cases. “We’ve moved past pilots,” said Zahra Bahrololoumi CBE, CEO of Salesforce UKI, speaking at the center’s opening. “We’re now in the era of execution, and execution at scale.” https://www.cxtoday.com/crm/salesforce-expands-london-ai-campus-as-agentforce-adoption-moves-beyond-pilots/

AI is no longer just helping employees write emails or generate code snippets. At Salesforce, AI is now changing how teams are structured, how budgets are allocated, and even which jobs still need human involvement. The company has revealed that many older and "low-impact" roles are now being handled by AI agents, allowing Salesforce to move thousands of employees into newer business functions instead of hiring fresh talent from outside. Speaking during a media interaction in

Salesforce, Inc. CRM is making a major push into agentic AI as it looks to strengthen subscription growth and expand its enterprise software leadership. The company believes AI agents that can complete tasks independently will become an important part of future customer workflows. https://finance.yahoo.com/sectors/technology/articles/salesforce-bets-agentic-ai-lift-123300454.html

In February 2025, Benioff declared Salesforce would add no software engineers in 2025, citing over 30 per cent productivity jumps from Agentforce and AI coding tools. We’re not adding any more software engineers next year because we have increased the productivity this year with Agentforce… by more than 30 per cent,” he had reportedly stated then. On the podcast, Benioff revisited this amid the “SaaSpocalypse,” explaining AI agents now let users bypass traditional platforms s