Salesforce has completed its acquisition of Fin, formerly Intercom, adding the customer service AI agent platform and its technical AI team to Salesforce. The transaction also brings Fin’s global customer base of more than 30,000 companies into the Salesforce ecosystem. https://pulse2.com/salesforce-completes-acquisition-of-fin-to-expand-agentforce-customer-service-ai/

Salesforce is taking the word “Agentforce” out of the names of some of its biggest products, a week before its Dreamforce customer conference. Kevin McLaughlin and Laura Bratton reported the change for The Information, citing two people with direct knowledge of the matter. https://thenextweb.com/news/salesforce-drops-agentforce-branding-product-names-dreamforce

Salesforce has completed its acquisition of Fin, formerly Intercom, adding the customer service AI agent platform and its technical AI team to Salesforce. The transaction also brings Fin’s global customer base of more than 30,000 companies into the Salesforce ecosystem. Fin develops AI agents specifically for customer experience applications. Its proprietary Fin model suite is trained to handle customer service interactions across channels including live chat, email, WhatsApp

Salesforce's Dreamforce conference kicks off this week in San Francisco and rest assured there will be plenty of innovations ranging from Agentforce, Slack and Headless 360 and a broad platform narrative. What Salesforce should really rally around is having every customer leave Dreamforce with an understanding of how its pricing models work. https://www.constellationr.com/insights/news/salesforce-still-has-pricing-work-do

Salesforce gave its Agentforce agents names. On September 11 the company announced seven "job-ready" agents: Casey for customer service, Paige for IT and HR, Carter for commerce, Hunter for outbound sales, Marshall for supply chain, Piper for inbound pipeline, and Fin for customer experience. All but Hunter are generally available now, and Hunter is in pilot ahead of a November 2026 GA. https://aiweekly.co/alerts/salesforce-ships-seven-named-agentforce-agents-cites-7b-awus

Salesforce on September 11, 2026, introduced a portfolio of job-ready Agentforce AI agents built for work across sales, service, commerce, employee experience, and the back office, saying it has delivered 7 billion Agentic Work Units across Agentforce and Slack. https://www.unite.ai/salesforce-debuts-job-ready-agentforce-agents-and-long-horizon-runtime/