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NEWS
Salesforce Balances Leadership Turnover With US Army Deal And AI Push
Salesforce (NYSE:CRM) is contending with leadership turnover, including the departures of Tableau chief Ryan Aytay and Slack head Denise Dresser. The company has secured a US$5.6b, 10 year contract with the US Army to modernize defense data and cloud infrastructure. Salesforce has also launched EMBERPOINT, an AI driven wildfire response partnership focused on real time detection and response. https://simplywall.st/stocks/us/software/nyse-crm/salesforce/news/salesforce-balance
Joseph K
Feb 5
Determining an agentic future - why Salesforce is evolving its AI thinking beyond the limitations of the LLM
There’s been an interesting evolution in some of the AI messaging from Salesforce around the role of Large Language Models (LLMs) in recent months as various senior execs have come out with some strong commentary indicative of not so much a rejection of LLMs - that would be to go too far - but at least a cautionary note about their limitations. https://diginomica.com/determining-agentic-future-why-salesforce-evolving-its-ai-thinking-beyond-limitations-llm?amp
Joseph K
Feb 4
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
Salesforce has ranked AI adoption as a critical tool for sales organizations, with a majority now using some form of AI for tasks such as prospecting, forecasting, lead scoring, and drafting emails to reduce routine work and improve performance. The Salesforce State of Sales Report 2026 revealed that sales teams are now seeing AI and AI agents as the most important growth tactic, with 89% of sales reps agreeing that AI is improving customer understanding. https://www.cxtoda
Joseph K
Feb 4
Determining an agentic future - why Salesforce is evolving its AI thinking beyond the limitations of the LLM
There’s been an interesting evolution in some of the AI messaging from Salesforce around the role of Large Language Models (LLMs) in recent months as various senior execs have come out with some strong commentary indicative of not so much a rejection of LLMs - that would be to go too far - but at least a cautionary note about their limitations. https://diginomica.com/determining-agentic-future-why-salesforce-evolving-its-ai-thinking-beyond-limitations-llm
Joseph K
Feb 4
The Salesforce AI journey on show at TechEx Global
Salesforce has used artificial intelligence in its own operations for roughly a decade, but as you might expect with such an early-adopter, its centre of gravity in AI operations has shifted. Early work focused on predictive models inside sales and service workflows, but more recently, the company’s use of AI has been shaped by generative AI, agentic automation, and a deliberate effort to run new AI products internally before selling them. https://techhq.com/news/the-salesfor
Joseph K
Feb 4
Best practices manufacturers rely on when they build Salesforce the right way
A few days sitting with a manufacturing sales or operations team is all it takes to show you the daily balancing act they deal with. Information comes from everywhere. Some of it lives in an ERP that only a few people feel comfortable touching. Some lives in homegrown tools that were built when the business was much smaller. The rest sits in email threads that never seem to reach the people who actually need the details. https://techfundingnews.com/best-practices-manufactur
Joseph K
Feb 2
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