Salesforce has opened a new AI center in London, positioning the site as a hub for customers, partners, public sector organizations and startups to explore agentic AI use cases. “We’ve moved past pilots,” said Zahra Bahrololoumi CBE, CEO of Salesforce UKI, speaking at the center’s opening. “We’re now in the era of execution, and execution at scale.” https://www.cxtoday.com/crm/salesforce-expands-london-ai-campus-as-agentforce-adoption-moves-beyond-pilots/

AI is no longer just helping employees write emails or generate code snippets. At Salesforce, AI is now changing how teams are structured, how budgets are allocated, and even which jobs still need human involvement. The company has revealed that many older and "low-impact" roles are now being handled by AI agents, allowing Salesforce to move thousands of employees into newer business functions instead of hiring fresh talent from outside. Speaking during a media interaction in

Salesforce, Inc. CRM is making a major push into agentic AI as it looks to strengthen subscription growth and expand its enterprise software leadership. The company believes AI agents that can complete tasks independently will become an important part of future customer workflows. https://finance.yahoo.com/sectors/technology/articles/salesforce-bets-agentic-ai-lift-123300454.html

In February 2025, Benioff declared Salesforce would add no software engineers in 2025, citing over 30 per cent productivity jumps from Agentforce and AI coding tools. We’re not adding any more software engineers next year because we have increased the productivity this year with Agentforce… by more than 30 per cent,” he had reportedly stated then. On the podcast, Benioff revisited this amid the “SaaSpocalypse,” explaining AI agents now let users bypass traditional platforms s

Salesforce had announced in 2025 that the company would halt hiring software engineers, attributing the decision to productivity improvements from AI tools in development workflows. The company now plans to invest US$300m in Anthropic tokens during 2026, with the majority allocated to coding applications, says CEO Marc Benioff, speaking on the All-In podcast. https://aimagazine.com/news/salesforce-plans-to-spend-us-300m-on-anthropic-ai-tokens

As utilities look for ways to manage accelerating electrification and rising customer expectations, Australian energy network operator AusNet’s latest transformation indicates how energy providers are moving beyond static service models toward dynamic, connected customer journeys. The company has launched a unified customer connections platform developed with IBM Consulting and Salesforce, to replace fragmented manual workflows with a single digital environment for customers,