Salesforce Completes Acquisition Of Fin To Expand Agentforce Customer Service AI

Salesforce has completed its acquisition of Fin, formerly Intercom, adding the customer service AI agent platform and its technical AI team to Salesforce.

The transaction also brings Fin’s global customer base of more than 30,000 companies into the Salesforce ecosystem.

Fin develops AI agents specifically for customer experience applications. Its proprietary Fin model suite is trained to handle customer service interactions across channels including live chat, email, WhatsApp, SMS, voice and Slack.

https://pulse2.com/salesforce-completes-acquisition-of-fin-to-expand-agentforce-customer-service-ai/amp/