Salesforce Eyes $2 Billion Acquisition of AI-Powered Platform Listen Labs

Salesforce has been in talks to acquire Listen Labs, an artificial intelligence-powered customer research platform, for about $2 billion, Business Insider reported Wednesday (Sept. 9), citing unnamed sources.

The talks are ongoing, and they may not result in a deal, according to the report.

Neither Salesforce nor Listen Labs immediately replied to PYMNTS’ request for comment.

https://www.pymnts.com/news/artificial-intelligence/2026/salesforce-eyes-2-billion-acquisition-of-ai-powered-platform-listen-labs/