Salesforce Inc. (NYSE: CRM ) shares fell Thursday after the company delivered stronger-than-expected fiscal second-quarter results but issued revenue and earnings guidance for the third quarter that came in below Wall Street forecasts. The weaker outlook tempered investor enthusiasm despite continued momentum in Salesforce’s Data Cloud, AI initiatives, and Agentforce platform. https://finance.yahoo.com/news/salesforce-delivers-uninspiring-quarter-signals-180139138.html

Salesforce CEO Marc Benioff has become the latest Big Tech leader to note that the company he leads has shed jobs because of the impact of artificial intelligence. On an entrepreneurship-focused podcast called the Logan Bartlett Show, Benioff said late last week that Salesforce has managed to cut 4,000 customer support roles after making itself “customer zero” for its agentic AI capabilities. https://finance.yahoo.com/news/salesforce-ceo-says-company-axed-180346796.html

Between August 8 and August 18, hackers used compromised OAuth tokens for the third-party AI chat bot Salesloft Drift to export large volumes of data from the Salesforce instances of hundreds of organizations . Attributed to a threat actor tracked as UNC6395 by Google and GRUB1 by Cloudflare, the campaign was aimed at extracting credentials and other sensitive information, including AWS access keys, passwords, and Snowflake-related access tokens. https://www.securityweek.com/

In a Wednesday interview with CNBC’s Jim Cramer , Salesforce CEO Marc Benioff defended the guidance his company issued — even as the figures disappointed Wall Street. “Our results are absolutely fantastic and our guidance is also, you know, is always appropriately conservative,” Benioff said. https://www.cnbc.com/2025/09/03/salesforce-ceo-calls-guidance-appropriately-conservative-as-stock-declines-after-earnings.html

Unit 42 has observed activity consistent with a specific threat actor campaign leveraging the Salesloft Drift integration to compromise customer Salesforce instances. This brief provides information about our observations and guidance for potentially affected organizations. As detailed in a recent notification from Salesloft , from August 8-18, 2025, a threat actor utilized compromised OAuth credentials to exfiltrate data from affected customers’ Salesforce environments....

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the layoffs during an interview published Friday on The Logan Bartlett Show podcast. “I’ve reduced it from 9,000 heads to about 5,000, because I need less heads," Benioff said while discussing the impact of AI on Salesforce operations. https://www.nbcbayarea.com/news/local/salesforce-layo

Billionaire CEO Marc Benioff said his $248 billion Salesforce has cut about 4,000 customer service roles as AI agents step in to do the work. Just like Klarna and Microsoft , the Silicon Valley mogul revealed he just “needs less heads” now that the technology can handle over a million consumer conversations and has reduced support costs by 17% since around the start of 2025. It’s a change of tune from Benioff’s previous comments that AI wouldn’t lead to a white-collar wipe

Organizations relying on Salesforce for critical business functions must be prepared to investigate and remediate security incidents swiftly. By combining activity logs, permission analysis, and backup data, security teams can reconstruct events, assess impact, and strengthen resilience against future threats. https://cyberpress.org/salesforce-publishes-forensic-investigation-guide-after-series-of-cyberattacks/

The CRM giant, which employed 76,453 people across all divisions as of January, implemented what Benioff described as “agentic AI” to handle customer support functions previously managed by human representatives. The AI transformation has fundamentally altered Salesforce’s operational structure, with Benioff noting that 50% of customer conversations are now handled by AI, compared to zero AI involvement just one year ago. The timing of this announcement, however, creates a st

Salesforce has laid off 4,000 customer support employees as artificial intelligence takes on a growing share of its service operations. Chief executive Marc Benioff confirmed the cuts during an appearance on the Logan Bartlett podcast released on Friday, saying the company had reduced its support workforce from 9,000 to 5,000. https://www.storyboard18.com/brand-marketing/salesforce-cuts-4000-jobs-as-ai-takes-over-half-of-customer-service-tasks-80022.htm