Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

Salesforce on Monday said it’s buying AI customer service platform Fin, formerly known as Intercom, for about $3.6 billion as businesses accelerate their agentic offerings for enterprises.

The deal, expected to close in the fourth quarter of the company’s fiscal 2027 year, will complement Salesforce’s flagship Agentforce platform, offering additional ways to deploy agentic artificial intelligence, the company said in a release.

https://www.cnbc.com/2026/06/15/salesforce-ai-customer-service-fin-acquistion.html