The jury may still be out on whether generative AI is going to cause widespread job losses, but the impact of the technology is already being felt at Salesforce. Speaking on The Logan Bartlett Show , CEO Marc Benioff claimed the CRM company has cut its customer support workforce by almost 50% thanks to the use of its own agentic AI platform, Agentforce. https://www.itpro.com/technology/artificial-intelligence/marc-benioff-says-salesforce-has-already-cut-4-000-customer-suppor

Google has issued a broad security alert to its 2.5 billion Gmail users, advising them to enhance their account security in the wake of a data breach involving one of the company’s third-party Salesforce systems . The incident, which occurred in June 2025, has escalated concerns over sophisticated phishing campaigns targeting a massive user base. https://cybersecuritynews.com/gmail-users-password-reset/

Salesforce CEO Marc Benioff has once again voiced his opinion on artificial general intelligence. As reported by Business Insider, Benioff shared a similar sentiment as the other tech leaders and shared that he is also skeptical about artificial general intelligence (AGI), calling the term itself suspect and warning against what he described as “hypnosis” surrounding the future of AI. https://www.msn.com/en-in/money/news/salesforce-ceo-marc-benioff-says-he-s-extremely-suspect

A sophisticated voice phishing operation has emerged as a significant threat to organizations worldwide, with cybercriminals successfully infiltrating Salesforce environments to steal sensitive data and demand ransom payments. Google’s Threat Intelligence Group has identified this financially motivated campaign, designating the primary threat cluster as UNC6040 , which has demonstrated alarming success in breaching corporate networks through convincing telephone-based social

Salesforce has appointed Eric Hysen as Chief AI and Transformation Officer for Legal & Corporate Affairs. Hysen will work under the leadership of President and Chief Legal Officer Sabastian V Niles to advance the company’s strategic vision of “integrating artificial intelligence across legal, compliance, government and public affairs, and trusted agentics teams.” https://www.cdomagazine.tech/leadership-moves/salesforce-names-eric-hysen-chief-ai-and-transformation-officer-for-

Google’s Threat Intelligence Group (GTIG) has linked a newly identified hacking group to a data breach campaign that exposed sensitive Salesforce customer information earlier this month. The actor, tracked as UNC6395, is believed to have exploited OAuth tokens issued through Salesloft Drift integrations to gain access to Salesforce environments. Salesloft is a revenue orchestration platform that integrates with Salesforce. According to Google, the campaign began on 8th August

Google has revealed that the recent wave of attacks targeting Salesforce instances via Salesloft Drift is much broader in scope than previously thought, stating it impacts all integrations. "We now advise all Salesloft Drift customers to treat any and all authentication tokens stored in or connected to the Drift platform as potentially compromised," Google Threat Intelligence Group (GTIG) and Mandiant said in an updated advisory. https://thehackernews.com/2025/08/google-war

Salesloft issued a security notification on August 26 regarding its Drift application. It appears to be a broad opportunistic attack on Salesloft/Drift instances integrated with Salesforce tenants. Salesloft issued updates late last week. https://www.jdsupra.com/legalnews/salesforce-users-organizations-using-9059701/

Salesforce introduced details of its Winter 2026 release this week, and the expansion and integration of Agentforce into marketing teams’ tools are particularly noteworthy.  If there’s a central message to the updates for the Salesforce marketing applications, it’s this: Welcome to the age of intelligent, data-driven marketing, powered by enhanced AI capabilities. https://martech.org/winter-2026-salesforce-release-will-be-heavy-on-agentforce-for-marketers/

On August 20, 2025, Salesloft published an advisory describing a security issue potentially affecting the Salesloft Drift integration with Salesforce. On August 26, Google Threat Intelligence Group (GTIG) provided additional details about the campaign, in which a threat actor known as UNC6395 authenticated against Salesforce customer instances using compromised OAuth tokens tied to the Salesloft Drift integration with Salesforce. The malicious activity, observed between Aug