Marc Benioff is keeping an eye on Palantir . The co-founder and CEO of sales and customer service management software company Salesforce is well aware that investors are betting big on Palantir, which offers data management software to businesses and government agencies. https://www.cnbc.com/2025/09/12/benioff-says-hes-inspired-by-palantir-but-calls-out-its-prices.html

Salesforce is expanding its footprint at its namesake New York tower, adding more than 71,000 square feet as it grows to meet surging demand from the artificial intelligence boom. The San Francisco-based software company signed a dual renewal and expansion agreement at the Salesforce Tower across the street from Bryant Park, a deal that enlarges its footprint in the 42-story building by 25%, a Salesforce spokesperson confirmed to CoStar News. The agreement with La Caisse, the

From prominent customer experience providers entering new markets to more agentic AI advancements, here are extracts from some of this week’s most popular news stories. Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM Salesforce has officially entered the ITSM space with the launch of Agentic IT Service. Last week,  CEO Marc Benioff  announced the company’s plan to showcase a new ITSM product at Dreamforce 2025 . Now, the CRM leader has unveiled the

The FBI Sept. 12 released an alert warning of malicious activities by cybercriminal groups UNC6040 and UNC6395, which the agency said are responsible for an increasing number of data theft and extortion intrusions. The FBI said the groups have recently been observed targeting organizations’ Salesforce platforms using different methods to obtain account access. UNC6040 has been known to obtain initial access to Salesforce accounts through voice phishing. The FBI said UNC6395

Salesforce and Databricks are tearing down the walls between their data platforms. The two enterprise giants have announced the General Availability of a bi-directional, Zero Copy integration, signaling a major shift away from the slow, costly data pipelines that have plagued businesses for decades. The new integration allows Salesforce Data Cloud and the Databricks Data Intelligence Platform to access each other’s data in near real-time, without making copies. https://www.st

Salesforce ( CRM ) co-founder and CEO Marc Benioff has a lot on his mind, from growing his AI agent technology to swatting away the naysayers to competing with Palantir ( PLTR ) for government contracts. "We have more than 12,000 AgentForce customers now, and that's up from zero nine months ago," Benioff told me at the Goldman Sachs Communacopia conference . "Our data cloud and our agents together, we're doing about $1.2 billion in revenue already. It's a triple-digit grower

Salesforce continues to upgrade its Agentforce platform, with its latest move to release a new Agentforce Builder in Beta. In doing so, the CRM leader hopes businesses will be able to design, test, and deploy Agentforce agents much faster. Already, users can do so via a no-/low-code interface. Yet, Salesforce promises that the next-generation Builder will be more collaborative, giving admins and developers a unified workspace. From that workspace, users can create their own A

Artificial General Intelligence, or AGI, is defined by AWS as "a field of theoretical AI research that attempts to create software with human-like intelligence and the ability to self-teach." Salesforce co-founder CEO Marc Benioff says he is an "AGI skeptic" and that he doesn't think we'll see it this year. Speaking with Yahoo Finance Executive Editor Brian Sozzi , Benioff discusses AI and how Salesforce ( CRM ) is using it, and what it means for the software industry....

One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor Brian Sozzi , Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ( CRM ) workforce. https://finance.yahoo.com/video/salesforce-ceo-benioff-ai-threat-175423199.html

HackerOne has confirmed that its Salesforce instance was compromised after attackers gained unauthorized access through a vulnerability in the Drift application provided by Salesloft. The security incident, first flagged by Salesforce on August 22 and corroborated by Salesloft on August 23, impacted a subset of records within HackerOne’s environment. https://cyberpress.org/unauthorized-hackerones-salesforce/