Salesforce CMO Annie Weinberger on the Future of Workforce Engagement at CCW 2026

Three months ago at Enterprise Connect, Salesforce launched Agentforce Contact Center and made a bold claim: native voice, digital channels, AI agents, and CRM data in a single platform. Analysts were impressed. They were also watching for one thing.

The WEM piece was missing.

Last week at CCW Las Vegas, Salesforce answered that. The company has launched Agentforce Contact Center Workforce Engagement Management — a native, AI-powered WEM solution built directly into the Agentforce platform. Workforce management, quality management, and operational insights, all in the same system that already holds your customer data, your AI agents, and your service workflows.

https://www.cxtoday.com/workforce-engagement-management/salesforce-cmo-annie-weinberger-on-the-future-of-workforce-engagement-at-ccw-2026-cs-0239/