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  • Joseph K

Salesforce launches ‘Einstein 1’ generative AI tool for government

Salesforce on Wednesday announced a public sector version of its “Einstein 1” platform aimed at automating administrative tasks for government employees with artificial intelligence.

The platform is built on the customer relationship management software company’s existing Einstein 1 platform and includes features to transcribe calls for contact center workers and assist caseworkers with generating reports and documenting information.


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