Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Salesforce is targeting governmental customer service improvements with the launch of the Public Sector Einstein 1 for Service.

The latest solution provides government employees with CRM, trusted AI, and enhanced data capabilities – allowing them to automate some administrative tasks and improve the overall level of CX for their constituents.

Having previously provided tools for other FEDramp-compliant products – including Field Service and Security Center – Salesforce’s newest solution utilizes trusted conversational and generative AI (GenAI) to improve agent efficiency.

https://www.cxtoday.com/crm/salesforce-announces-public-sector-einstein-1-for-service-bringing-cx-solutions-to-government/