When I run into someone I know after a day one keynote, they invariably ask me, " How's the show going? "  I never know how to answer,...

Salesforce is positioning agentic AI as a transformative solution for public sector service delivery, according to Kishan Chetan, the...

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM, especially...

Another week, another major industry event. Last week it was Salesforce Connections 2025 in Chicago.  So we brought together a few of our...

A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the...

The energy at Salesforce Connections 2025 in Chicago was undeniable. But beneath the surface of exciting networking among fellow...

Salesforce just announced the release of Marketing Cloud Next , an evolution of its leading marketing solution to end traditional...

Salesforce Industry Cloud customers can easily misconfigure their deployments to enable attackers to access encrypted customer...

Salesforce's new CRMArena-Pro benchmark reveals major challenges for AI agents in business contexts. Even top models like Gemini 2.5 Pro...

Corporate values tend to get tested in turbulent times. Political winds shift. Market cycles swing. New technologies redefine what’s...