Joseph K
- Mar 26
Salesforce is trying to catch up in an AI arms race
If the first outlines of today’s generative AI boom began taking shape roughly a decade ago — say, alongside the founding days of OpenAI...
Joseph K
- Mar 25
Salesforce AI Aims to Redefine the Contact Center
Salesforce today announced significant new AI-enhanced contact center features for Service Cloud at the Enterprise Connect show in...
Joseph K
- Mar 25
Salesforce expands AI features in Service Cloud
Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring...
Joseph K
- Mar 25
The Genius Behind Salesforce Data Cloud
In the Magic Quadrant for Customer Data Platforms 2024, Gartner evaluated 18 vendors, and among them was Salesforce Data Cloud which...
Joseph K
- Mar 25
Salesforce looks to reinvent itself again with its fledgling AI business
Salesforce Inc. helped usher in the software-as-a-service and cloud eras. Can it pull off a trifecta with generative AI? That is among...
Joseph K
- Mar 22
Salesforce Grants Equity Awards to Spiff Employees Under Its Inducement Equity Incentive Plan
Salesforce (NYSE: CRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the...