If the first outlines of today’s generative AI boom began taking shape roughly a decade ago — say, alongside the founding days of OpenAI...

Salesforce today announced significant new AI-enhanced contact center features for Service Cloud at the Enterprise Connect show in...

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring...

In the Magic Quadrant for Customer Data Platforms 2024, Gartner evaluated 18 vendors, and among them was Salesforce Data Cloud which...

Salesforce Inc. helped usher in the software-as-a-service and cloud eras. Can it pull off a trifecta with generative AI? That is among...

Salesforce (NYSE: CRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the...

Salesforce (NYSE: CRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the...

When Salesforce launched its Catalyst Fund, the aim was to make it easier for under-represented leaders to access funding without the...

The CX Cloud from Genesys and Salesforce is generally available, and its first customers are now up and running on the platform. That...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work...