Salesforce AI Aims to Redefine the Contact Center

Salesforce today announced significant new AI-enhanced contact center features for Service Cloud at the Enterprise Connect show in Orlando. As a new sponsor of Enterprise Connect, this move brings Salesforce more in focus to potential channel partners and large Universal Communications as a Service (UCaaS) customers.

https://salesforcedevops.net/index.php/2024/03/25/salesforce-ai-aims-to-redefine-the-contact-center/